Cookie Policy

Last Updated: 1 July 2025

This Cookie Policy explains how , registered at , operates and manages cookies and similar tracking technologies on the Solvian Hotel Haven website (the "Site"), which serves guests, visitors, and patrons of our hotel and casino facilities located in Docklands. By continuing to use our Site, you acknowledge that you have read and understood this Cookie Policy. For any privacy-related queries, please contact us at info@solvianhotelhaven.com.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites function properly, to improve efficiency, to enhance the user experience, and to provide reporting information to site owners.

Cookies set by the website operator are called first-party cookies. Cookies set by parties other than the website operator are called third-party cookies. Third-party cookies enable third-party features or functionality to be provided on or through the Site, such as advertising, interactive content, and analytics.

Cookies can be session cookies, which are deleted from your device when you close your browser, or persistent cookies, which remain on your device for a set period of time after the browser session ends or until you delete them manually.

In addition to cookies, we may use related technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects, and device fingerprinting techniques. For simplicity, we refer to all such technologies collectively as "cookies" throughout this policy.

2. Who We Are

The Site is owned and operated by , whose registered office is located at . We are responsible for the personal information collected via the cookies used on this Site and for ensuring that such data is processed in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about how we use cookies or handle your personal information, please contact our team at info@solvianhotelhaven.com.

3. Why Do We Use Cookies?

We use cookies for the following purposes:

  • To ensure the Site functions correctly and securely;
  • To remember your preferences and settings across pages and visits;
  • To understand how visitors use our Site so we can improve its performance and content;
  • To deliver relevant advertising and promotional content about our hotel, casino, dining, entertainment, and loyalty programme offerings;
  • To enable social media sharing and integration features;
  • To comply with legal and regulatory obligations applicable to a hotel-casino operator;
  • To protect the security of our Site, our systems, and our users.

4. Types of Cookies We Use

We classify the cookies used on our Site into four main categories as described below. You can manage your preferences for each category through our cookie consent tool or through your browser settings (see Section 7 for further details).

4.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the Site to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging into your account, completing a room reservation, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will not work as a result. These cookies do not store any personally identifiable information beyond what is required to deliver the service.

Legal basis: Legitimate interest and/or contractual necessity. Consent is not required for strictly necessary cookies under applicable Australian privacy guidance.

4.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular, to see how visitors move around the Site, and to identify technical errors. All information these cookies collect is aggregated and, therefore, anonymous. If you do not allow these cookies, we will not know when you have visited our Site and will not be able to monitor its performance.

Legal basis: Your consent.

4.3 Functional Cookies

These cookies enable enhanced functionality and personalisation features. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly. Examples include remembering your language preference, your selected currency, room type preferences, or loyalty programme member status.

Legal basis: Your consent.

4.4 Marketing and Targeting Cookies

These cookies are set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and to show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. In the context of our casino operations, marketing cookies will not be used to direct gambling-related advertising to individuals who have self-excluded or who have indicated they do not wish to receive such communications.

Legal basis: Your consent.

5. Specific Cookies We Use

The table below sets out details of the individual cookies we use on this Site, or which are placed by third parties on our behalf. Please note that the specific cookies in use may change from time to time as we update our Site and services; we will update this policy accordingly.

Cookie Name Provider Category Purpose Duration Type
__cf_bm Cloudflare, Inc. Strictly Necessary This cookie is used by Cloudflare's bot management solution to distinguish between humans and bots. It helps protect our Site against malicious traffic and automated abuse. 30 minutes First-party (set by Cloudflare on our behalf)
__cflb Cloudflare, Inc. Strictly Necessary Used for load balancing to distribute network traffic across multiple servers to ensure fast and reliable access to the Site. Session First-party
cf_clearance Cloudflare, Inc. Strictly Necessary Stores the proof that a visitor has passed Cloudflare's security challenge (e.g., CAPTCHA) to protect against DDoS attacks and other malicious activity. 1 year First-party
_ga Google LLC (Google Analytics) Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the Site. Used to distinguish users and sessions. 2 years First-party
_ga_[ID] Google LLC (Google Analytics 4) Analytics Used by Google Analytics 4 to persist session state and store information about how visitors use the Site, including page views and events triggered. 2 years First-party
_gid Google LLC (Google Analytics) Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the Site. Stores and updates a unique value for each page visited. 24 hours First-party
_gat Google LLC (Google Analytics) Analytics Used to throttle request rate, limiting the collection of data on high-traffic websites. 1 minute First-party
_gcl_au Google LLC (Google Ads / AdSense) Marketing Used by Google AdSense for experimenting with advertisement efficiency across websites using their services, and to store and track conversions. 3 months First-party
_fbp Meta Platforms, Inc. (Facebook Pixel) Marketing Used by Meta (Facebook) to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Enables us to track conversions, optimise ads, and build audiences for our hotel and casino promotions on Facebook and Instagram. 3 months First-party
_fbc Meta Platforms, Inc. (Facebook Pixel) Marketing Stores the last ad click information for the user to attribute website conversions to the correct Facebook or Instagram advertisement campaign. 3 months First-party
fr Meta Platforms, Inc. Marketing Used by Facebook to deliver, measure, and improve the relevance of ads. Contains a unique browser and user ID, used for targeted advertising. 3 months Third-party
IDE Google LLC (DoubleClick / Google Ads) Marketing Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's advertisements with the purpose of measuring the efficacy of an advertisement. 1 year Third-party
_uetsid Microsoft Corporation (Microsoft Advertising / Bing Ads) Marketing Used by Microsoft Advertising (formerly Bing Ads UET tag) to track visitor behaviour after clicking a Bing advertisement and to measure conversions. 1 day First-party
solvian_session Strictly Necessary A first-party session cookie used to maintain your authenticated session when you log into your guest account or loyalty programme portal on our Site. Session First-party
solvian_pref Functional Stores your language, currency, and display preferences to provide a personalised browsing experience on return visits. 1 year First-party
cookie_consent Strictly Necessary Stores your cookie consent preferences so that we can remember your choices and do not present the cookie banner on every page load. 1 year First-party

For a full and up-to-date list of all cookies, or if you require more detailed information about any specific cookie, please contact us at info@solvianhotelhaven.com.

6. Third-Party Cookies and Data Transfers

Some cookies on our Site are set by third parties, including technology providers, analytics services, and advertising networks. These third parties may have their own privacy policies governing how they use information collected via cookies. We encourage you to review the privacy and cookie policies of these third parties:

Please note that some of these third parties may be located outside Australia. By using our Site and consenting to marketing and analytics cookies, you acknowledge that your data may be transferred to, stored, and processed in countries outside Australia, including the United States and member states of the European Union. We take steps to ensure that appropriate safeguards are in place in relation to such transfers, in accordance with the Australian Privacy Act 1988 (Cth).

7. Your Cookie Choices and How to Manage Cookies

You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences in the following ways:

7.1 Cookie Consent Banner

When you first visit our Site, a cookie consent banner will be displayed. You can use this tool to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can revisit and update your preferences at any time by clicking the "Cookie Settings" link in the footer of our Site.

7.2 Browser Controls

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options", "Preferences", or "Settings" menu of your browser. You can set your browser to:

  • Notify you when you receive a cookie, allowing you to choose whether or not to accept it;
  • Disable some or all cookies;
  • Delete cookies that have already been set.

Please be aware that restricting cookies may impact the functionality of our Site and your experience as a visitor. For example, you may not be able to complete a booking or access loyalty programme features if essential cookies are disabled.

For guidance on how to manage cookies in the most popular browsers, please refer to the following links:

7.3 Opt-Out Tools

You may also opt out of interest-based advertising from participating companies through the following industry opt-out tools:

Please note that opting out through these tools does not mean you will no longer receive advertising. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

7.4 Mobile Device Settings

If you access our Site from a mobile device, you may be able to control the use of tracking technologies through your device operating system settings. On iOS devices, you can limit ad tracking via Settings > Privacy & Security > Tracking. On Android devices, you can opt out of interest-based ads via Settings > Google > Ads.

8. Cookies and Responsible Gambling

As a licensed hotel-casino operator, takes its responsible gambling obligations seriously. We will not use marketing or targeting cookies to direct gambling-related advertising to:

  • Individuals who have registered for a self-exclusion programme;
  • Individuals who have opted out of gambling marketing communications;
  • Minors or individuals we have reason to believe are under the legal gambling age in Victoria (18 years of age).

If you have registered for self-exclusion or wish to be removed from our marketing targeting lists, please contact us directly at info@solvianhotelhaven.com so that we can ensure your preferences are appropriately recorded and applied across our systems.

9. User Consent

When you first visit the Site, we will request your consent to place non-essential cookies on your device via our cookie consent banner. You have the following options:

  • Accept All Cookies: You consent to the use of all categories of cookies described in this policy, including analytics, functional, and marketing cookies.
  • Reject Non-Essential Cookies: Only strictly necessary cookies will be placed on your device. Analytics, functional, and marketing cookies will not be activated.
  • Manage Preferences: You can selectively accept or reject cookies by category, giving you granular control over which types of cookies are placed on your device.

Your consent is recorded and stored so that you are not asked to consent on every visit. However, you may withdraw or change your consent at any time by accessing our cookie settings tool via the link in the Site footer. Please note that withdrawing consent will not affect the lawfulness of any processing based on consent given before withdrawal.

Strictly necessary cookies do not require your consent as they are essential for the operation of the Site. These cookies will be placed on your device regardless of your consent choices.

10. Data Collected Through Cookies

The information collected through cookies may include, but is not limited to:

  • Your IP address and approximate geographic location;
  • Browser type and version;
  • Operating system and device type;
  • Pages visited on our Site and time spent on each page;
  • Referring URLs (the website from which you arrived at our Site);
  • Date and time of your visit;
  • Links clicked and interactions with our Site content;
  • Booking and reservation preferences (where applicable);
  • Loyalty programme membership status (where applicable).

This information may be linked to any personal information you have provided to us directly (such as when making a reservation or creating an account). For full details of how we collect, use, store, and protect your personal information, please review our Privacy Policy.

11. Retention of Cookie Data

Cookie data is retained for varying periods depending on the type and purpose of the cookie, as set out in Section 5 of this policy. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or are deleted by you. Where cookie data is associated with personal information we hold about you, that data will be retained in accordance with our Privacy Policy and applicable legal requirements.

12. Your Privacy Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have certain rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete personal information;
  • Make a complaint about how we have handled your personal information;
  • Opt out of direct marketing communications, including those enabled through marketing cookies.

To exercise any of these rights, or if you have any questions or concerns about this Cookie Policy or our data practices, please contact us at:



Email: info@solvianhotelhaven.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Links to Our Privacy Policy

This Cookie Policy should be read together with our full Privacy Policy, which provides detailed information about how collects, uses, discloses, stores, and protects your personal information in connection with the operation of our hotel, casino, dining, entertainment, and loyalty programme services. The Privacy Policy also describes your rights in relation to your personal information and how to exercise them.

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable laws or regulations, or changes to our services. Any changes will be posted on this page with an updated "Last Updated" date at the top of the policy. Where changes are material, we may notify you by a prominent notice on our Site or by email (where we hold your email address) prior to the changes taking effect.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Your continued use of the Site after any changes to this Cookie Policy will constitute your acknowledgement of those changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies on the Solvian Hotel Haven website, please do not hesitate to contact us:



Email: info@solvianhotelhaven.com

We will endeavour to respond to all enquiries within a reasonable timeframe and in accordance with our obligations under applicable Australian privacy legislation.