Loyalty Program
The Solvian Inner Circle is a loyalty programme designed for guests who return to Docklands regularly - whether for business travel, weekend escapes, or the pull of the gaming floor - and who expect the hotel to recognise that history every single time they walk through the door. Membership is free and activates automatically on a guest's second stay, beginning to accumulate points across room bookings, dining at Bolte Table, and hotel experiences without any category restrictions. The underlying principle is that loyalty should be rewarded in ways that actually matter: room upgrades, dining credits, and access to experiences unavailable to the general public.
Automatic Tier Progression
Members move through three tiers - Harbour, Marina, and Pinnacle - based on cumulative nights stayed and dining spend, with each tier unlocking a distinct set of benefits that compound rather than simply replace the previous level.
Points Across All Hotel Spending
Every dollar spent on accommodation, dining at Bolte Table, NewQuay Terrace, and hotel services contributes to the same points balance - no siloed earning categories, no expiry within a 24-month active period.
Guaranteed Room Upgrade Pool
Marina and Pinnacle tier members are entered into a guaranteed upgrade pool at check-in - if a higher room category is available, the upgrade happens automatically without the guest needing to ask.
Pinnacle - Priority Early Check-In
Pinnacle members receive priority early check-in from 10 a.m. and late checkout until 2 p.m. as a standing benefit, not a request subject to availability - a structural commitment rather than an occasional gesture.
Members-Only Seasonal Events
Inner Circle members receive exclusive invitations to seasonal events held at Solvian throughout the year - private rooftop gatherings during Melbourne's summer, closed-door dining events with Chef Miriam, and precinct-wide Docklands experiences arranged through the hotel.
Pinnacle Concierge Direct Line
Pinnacle tier members access a dedicated concierge line - a direct number answered by a senior team member, not a call centre - available 18 hours a day for bookings, recommendations, and any request that matters enough to pick up the phone for.