Terms of Use

Last Updated: 1 July 2025

Welcome to solvianhotelhaven.com (the "Website"), the official online presence of Solvian Hotel Haven, located in Docklands, Victoria, Australia. This Website is owned and operated by , a company registered under the laws of Australia, with its registered office at (referred to herein as "we", "us", or "our").

Please read these Terms of Use ("Terms") carefully before using this Website. By accessing, browsing, or otherwise using any part of this Website, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms constitute a binding legal agreement between you and .

We reserve the right to amend, modify, or update these Terms at any time without prior notice. Any changes will be effective immediately upon publication on the Website. The date of the most recent revision will be indicated at the top of this page. Your continued use of the Website following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms apply to all visitors, registered users, and any other persons who access or use the Website, whether for the purposes of making reservations, accessing information about hotel and casino services, or any other purpose.

2. Description of Services

The Website provides information about the hotel, accommodation, dining, entertainment, and casino services offered at Solvian Hotel Haven, Docklands. Through the Website, users may be able to:

  • Browse information about hotel rooms, facilities, and amenities;
  • Make, modify, or cancel accommodation reservations;
  • Obtain information about casino services and gaming facilities;
  • Access promotional offers, loyalty programme details, and event information;
  • Contact our customer support team; and
  • Access links to third-party service providers where applicable.

We reserve the right to modify, suspend, or discontinue any aspect of the Website or its services at any time without notice or liability to you.

3. Age Restriction — Minimum Age 18

Access to and use of this Website, and in particular any content, features, or services related to casino gaming, gambling, or wagering, is strictly restricted to individuals who are 18 years of age or older. The minimum legal age to engage in gambling activities in Victoria, Australia, as prescribed under the Gambling Regulation Act 2003 (Vic) and related legislation, is 18 years.

By using this Website, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you are not permitted to access this Website or use any of its services, and you must exit immediately.

reserves the right to request proof of age at any time and to deny access to any person who cannot demonstrate that they meet the minimum age requirement. We are committed to responsible gambling practices and encourage all users to gamble responsibly.

If you are concerned about your gambling behaviour or that of someone you know, we encourage you to contact the following support service:

4. User Obligations

By accessing and using this Website, you agree to comply with all applicable laws and regulations of Australia, and specifically those of the State of Victoria. You further agree that you will:

  • Use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website;
  • Provide accurate, current, and complete information when making reservations or creating any account or profile on the Website;
  • Maintain the confidentiality of any login credentials, passwords, or account information associated with your use of the Website;
  • Notify us immediately of any unauthorised use of your account or any other security breach you become aware of;
  • Not attempt to gain unauthorised access to any part of the Website, its servers, or any systems or networks connected to the Website;
  • Not use any automated software, bots, scrapers, spiders, or similar tools to access, collect data from, or interact with the Website without our prior written consent;
  • Not transmit, upload, or post any content that is unlawful, defamatory, obscene, fraudulent, harmful, or otherwise objectionable;
  • Not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without our express written authorisation;
  • Not engage in any conduct that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website; and
  • Comply with all applicable Australian laws and regulations, including but not limited to those pertaining to gambling, privacy, consumer protection, and electronic commerce.

We reserve the right to terminate or restrict your access to the Website at our sole discretion, without notice, if we reasonably believe you have violated any of these obligations or any applicable law.

5. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by Australian and international intellectual property laws, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth).

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only. This licence does not include the right to reproduce, modify, distribute, publicly display, or create derivative works from any content on the Website without our prior written consent.

Any unauthorised use of the content on this Website may give rise to a claim for damages and/or constitute a criminal offence under applicable law.

6. Privacy and Personal Information

is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 to that Act.

The collection, use, disclosure, and storage of your personal information is governed by our Privacy Policy, which is available on this Website and is incorporated into these Terms by reference. By using this Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by applicable law, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (Schedule 2 to that Act), and any relevant State or Territory legislation:

  • , its directors, officers, employees, agents, and contractors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to or use of (or inability to access or use) this Website or its content;
  • We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
  • We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of the information, products, services, or related graphics contained on the Website for any purpose;
  • Any reliance you place on information provided on this Website is strictly at your own risk; and
  • We shall not be liable for any loss or damage, including without limitation loss of data, loss of profits, or business interruption, arising out of or in connection with the use of this Website.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified. Where our liability cannot be excluded, it is limited to the fullest extent permitted by law, including (where permitted) limiting our liability to resupplying the relevant services or paying the cost of having the services resupplied.

9. Indemnification

You agree to indemnify, defend, and hold harmless and its directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

  • Your violation of these Terms;
  • Your use of the Website or any services offered through it;
  • Your violation of any applicable law or regulation; or
  • Your infringement of the rights of any third party.

10. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the services provided by , the parties agree to attempt to resolve the matter by good faith negotiation in the first instance.

If the dispute cannot be resolved through direct negotiation within thirty (30) days of written notice of the dispute being provided to the other party, either party may refer the matter to mediation administered by a recognised Australian mediation body, such as the Resolution Institute or a mediator agreed upon by both parties.

If mediation does not result in resolution, either party may pursue the matter through binding arbitration or legal proceedings in accordance with applicable law.

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the applicable laws of the Commonwealth of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth), the Privacy Act 1988 (Cth), and the Gambling Regulation Act 2003 (Vic).

You irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia, and any courts competent to hear appeals therefrom, for the resolution of any disputes arising under or in connection with these Terms. Nothing in this clause limits the right of to seek urgent injunctive or other equitable relief from any court of competent jurisdiction.

11. Responsible Gambling

is committed to the promotion of responsible gambling in accordance with the Gambling Regulation Act 2003 (Vic) and all directions issued by the Victorian Gambling and Casino Control Commission (VGCCC). Gambling should be conducted for entertainment purposes only, and we encourage all guests and users to gamble responsibly and within their means.

If you or someone you know is experiencing difficulties related to gambling, please seek assistance from:

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or guidelines posted on the Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements and understandings, whether written or oral, relating to such subject matter.

12.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and the remaining provisions shall continue in full force and effect.

12.3 Waiver

No failure or delay by in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. Any waiver must be expressly made in writing and signed by an authorised representative of .

12.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time without your consent.

12.5 Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the Website, please contact us at: