Responsible Gambling Policy

At Solvian Hotel Haven, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to fostering a safe, transparent, and responsible environment for every guest who chooses to visit our casino facilities. This policy has been developed and is maintained by , located at , in accordance with applicable Australian gambling laws and best practices in player protection.

We understand that for some individuals, gambling can become a serious problem that affects their wellbeing, finances, and relationships. We want you to know that you are not alone, and that help is always available. Please read this policy carefully and reach out to us or to a support service if you ever feel that gambling is no longer fun.

Our Commitment

Solvian Hotel Haven is wholeheartedly committed to responsible gambling. Our dedication goes beyond mere regulatory compliance — we genuinely care about the health and happiness of our guests, our staff, and our broader community. To fulfil this commitment, we pledge to:

  • Provide clear and honest information about the risks associated with gambling.
  • Train all relevant staff to recognise signs of problem gambling and to respond with compassion and discretion.
  • Offer practical tools and resources that empower guests to stay in control of their gambling behaviour.
  • Display responsible gambling information prominently throughout our casino premises and on this website.
  • Strictly enforce our minimum age policy to prevent underage gambling.
  • Collaborate with national and international support organisations to ensure our guests have access to the best available help.
  • Continuously review and improve our responsible gambling practices in line with evolving research and regulatory standards.

We encourage all guests to set personal limits before they begin gambling, to treat gambling as entertainment rather than a source of income, and to take regular breaks during their visit. Remember: the best gambling experience is one where you feel in control and at ease.

18+ Age Policy

Gambling at Solvian Hotel Haven is strictly restricted to individuals who are 18 years of age or older. This is not simply a legal requirement — it is a moral obligation we take very seriously. Gambling can pose significant risks to young people whose decision-making abilities and financial understanding are still developing, and we are firmly committed to protecting minors from these risks.

How We Enforce Our Age Policy

  • All guests who appear to be under the age of 25 may be asked to present valid, government-issued photographic identification before entering the casino floor.
  • Accepted forms of identification include an Australian driver's licence, passport, proof-of-age card, or any equivalent government-issued ID from another country.
  • Any guest who is unable to provide satisfactory proof of age will be refused entry to the casino area.
  • Our staff are trained to carry out age verification checks in a respectful and non-confrontational manner.
  • We display clear 18+ signage at all entrances to our gaming facilities.

Protecting Young People

We kindly ask parents and guardians to ensure that minors are not left unsupervised in areas adjacent to our casino facilities. If you are concerned that a minor may be attempting to access our gaming areas, please alert a member of our staff immediately. We will handle the situation with care and sensitivity.

If you are under 18, please be aware that gambling is not for you — and we strongly encourage you to speak with a trusted adult if you feel drawn to gambling or are experiencing difficulties related to it.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually, making it difficult to recognise in oneself. We want to help you identify warning signs early, so that you can seek support before the situation becomes more serious. Being aware of these signs is a sign of strength, not weakness.

Signs That Gambling May Be Becoming a Problem

  • Spending more money on gambling than you can comfortably afford to lose.
  • Borrowing money or selling possessions in order to gamble.
  • Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
  • Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Neglecting work, study, family responsibilities, or personal health because of gambling.
  • Using gambling as a way to escape from stress, depression, anxiety, or other emotional difficulties.
  • Feeling that you are unable to stop or cut back on gambling, even when you want to.
  • Experiencing significant relationship difficulties as a result of your gambling behaviour.
  • Thinking about gambling constantly, even when you are engaged in other activities.

If you recognise any of these signs in yourself or in someone you care about, we urge you to seek help as soon as possible. Please know that reaching out is a courageous and positive step, and there are caring professionals ready to support you. You do not have to face this alone.

Concerned About Someone Else?

If you are worried that a friend, family member, or colleague may have a gambling problem, we encourage you to approach the conversation with empathy and without judgement. Listening with compassion and encouraging them to seek professional help can make a profound difference in their life. Support services are also available to friends and family members of those affected by problem gambling.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools to help our guests maintain control over their gambling activity. We believe that empowering you with these resources is one of the most meaningful ways we can demonstrate our commitment to your wellbeing.

Self-Exclusion Programme

If you feel that you need to take a break from gambling, our self-exclusion programme allows you to voluntarily exclude yourself from our casino facilities for a specified period of time. Self-exclusion is a powerful and effective tool that many people find helpful in regaining control of their gambling behaviour.

  • Self-exclusion can be arranged for a minimum period of one month up to a permanent exclusion, depending on your personal needs.
  • To initiate a self-exclusion request, please speak with a member of our Responsible Gambling team at the casino, or contact us via the details provided on this website.
  • All self-exclusion requests are handled with the utmost confidentiality and respect for your privacy.
  • During your self-exclusion period, our staff will take reasonable steps to prevent you from accessing the casino floor. If you are found on the premises during this time, you will be politely asked to leave.
  • Guests who are self-excluded are also encouraged to seek professional counselling and support alongside this measure.

In addition to our in-house programme, residents of Victoria may also register for self-exclusion through BetStop — the National Self-Exclusion Register, which allows you to self-exclude from all licensed interactive wagering services in Australia. For more information, visit www.betstop.gov.au.

Additional Responsible Gambling Measures

  • Deposit and Spending Limits: We encourage all guests to set a firm budget before they begin gambling and to stick to it, regardless of whether they are winning or losing.
  • Time Limits: We recommend setting a time limit for each gambling session and taking regular breaks to maintain perspective and avoid fatigue-driven decisions.
  • Reality Checks: Our staff are trained to conduct respectful wellbeing checks with guests who appear to have been gambling for extended periods.
  • Cooling-Off Periods: If you feel overwhelmed or distressed during your visit, you are welcome to take a break in one of our non-gaming areas. Our staff can assist you in finding a quiet space.
  • Access to Information: Responsible gambling brochures, helpline numbers, and information cards are available free of charge at our casino reception and throughout our gaming floor.

Support and Helpline Numbers

If you or someone you know is struggling with gambling, please do not hesitate to reach out to one of the following support services. All of the organisations listed below offer free, confidential, and non-judgemental assistance. Help is available around the clock, and taking the first step to ask for support is something to be genuinely proud of.

Australian Support Services

  • Gambling Help Online (Australia)
    Free, confidential support available 24 hours a day, 7 days a week.
    Phone: 1800 858 858
    Website: www.gamblinghelponline.org.au
  • Lifeline Australia
    Crisis support and suicide prevention services, available 24/7.
    Phone: 13 11 14
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support including anxiety, depression, and related issues.
    Phone: 1300 22 4636
    Website: www.beyondblue.org.au
  • Victorian Responsible Gambling Foundation
    State-based support for Victorian residents affected by gambling harm.
    Phone: 1800 858 858
    Website: www.responsiblegambling.vic.gov.au
  • MensLine Australia
    Telephone and online counselling for men, including those affected by gambling.
    Phone: 1300 789 978
    Website: www.mensline.org.au

International Support Services

  • GamCare (United Kingdom)
    Leading provider of free information, support, and counselling for problem gambling in Great Britain.
    Phone: 0808 8020 133 (free from UK landlines and mobiles, available 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Provides free resources, tools, and referrals to help people make informed decisions about gambling.
    Phone: 0808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    Operates the National Problem Gambling Helpline, offering crisis intervention, information, and referrals.
    Phone: 1-800-522-4700 (available 24/7)
    Text: 1-800-522-4700
    Chat: Available at www.ncpgambling.org
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of people who share their experience, strength, and hope with each other to help solve their common problem with gambling.
    Website: www.gamblersanonymous.org
  • Gordon Moody (United Kingdom)
    Specialist residential and online treatment programmes for those with severe gambling disorders.
    Phone: +44 (0)1384 241 292
    Website: www.gordonmoody.org.uk

If you are in immediate distress or danger, please contact your local emergency services immediately by calling 000 (Australia) or the relevant emergency number in your country.

Contact Us

If you would like to speak with a member of our Responsible Gambling team, request self-exclusion, ask a question about our policies, or simply need someone to talk to, please do not hesitate to get in touch with us. We are here to help, and every enquiry will be treated with complete confidentiality and respect.


Our Responsible Gambling team is available during casino operating hours. For urgent support outside of these hours, please contact one of the helpline services listed above — they are available around the clock and are always ready to listen.

Thank you for taking the time to read our Responsible Gambling Policy. We are grateful for your trust and we remain committed to ensuring that your experience at Solvian Hotel Haven is safe, enjoyable, and always within your control.